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Support Policy
At Celorixs, we are committed to providing reliable support and regular updates for our eCommerce modules and services.
Support Coverage
Customers will receive free technical support for the purchased module during the active support period.
Support includes:
- Module installation assistance
- Bug fixing related to our module
- Compatibility guidance
- Basic configuration assistance
- Module update support
Module Updates
Customers can download future module updates free of charge for one year from the date of purchase.
Customization Services
Any customization, additional feature development, design changes, or third-party integration requests will require additional charges.
Technical Access Requirement
To investigate and resolve technical issues, customers may be required to provide:
- Admin Panel Access
- FTP Access
- Database Access
Please note that Remote Desktop, AnyDesk, or TeamViewer access is not accepted.
Support Limitations
Free support does not include:
- Custom development requests
- Server administration issues
- Third-party module conflicts
- Theme-related customization issues
- Issues caused by modified core files
Support Extension
Customers may extend their support period at any time. We recommend selecting the preferred support plan during purchase to receive discounted support pricing.
Response Time
Our support team aims to respond to all queries as quickly as possible during business hours. Response time may vary depending on the complexity of the issue.
Contact Support
For support-related queries, contact us at: